Mini Court BV — Terms and Conditions

Please read through our terms and conditions carefully before making use of the Mini Court BV webshop. Our terms and conditions are intended to define the contractual relationship between Mini Court BV and the Customer, and include the conditions that apply to any purchase made through the Mini Court BV webshop.

When submitting an order, the Customer declares to have read and agreed to our terms and conditions and enters a written, binding agreement.

1 ORDERS

1.1 When placing an order on the Mini Court BV webshop, the Customer offers, intends and agrees to conclude a purchase agreement.

1.2 Products are offered within the limits of available inventory. In case of a negative difference between the available inventory mentioned at the Customer's purchase and the physical available inventory, Mini Court BV reserves the right not to ship the product(s) to the Customer and cancel the order.

1.3 In case Mini Court BV is unable to deliver an order, the Customer will be contacted and, in accordance with the terms mentioned in their order confirmation, given the opportunity to cancel the order in question. If the product is available for a later delivery date, Mini Court BV will offer the Customer a new delivery date. When the option of a new delivery date does not suit the Customer, they receive the option to cancel the order in question. In case of advanced payment, the Customer will receive a refund of their payment within 30 days.

1.4 Mini Court BV reserves the right to adjust the price of products at their discretion and at any given time. Mini Court BV does not do price matching or price adjustments after a purchase has been made. In case the price of an item was incorrectly stated on the Mini Court BV webshop during the purchasing process of the Customer, Mini Court BV reserves the right to mention and charge the correct price for this item.

1.5 For any questions about orders, the Customer can contact Mini Court BV through info@mini-court.com. Mini Court BV will respond to the Customer's questions within 24 hours.

2 PLATFORM & PAYMENT METHODS

2.1 The Mini Court BV webshop runs on the Shopify e-commerce platform. Payments are processed by Stripe and PayPal. Mini Court BV does not store or process the Customer's full payment details itself.

2.2 Mini Court BV offers the following payment methods:

• Credit card (VISA & Mastercard) — processed via Stripe
• Dutch debit card (iDEAL) — processed via Stripe
• PayPal

2.3 As soon as the Customer has submitted an order to the Mini Court BV webshop, they will receive a notification email. This notification email states all details concerning the order, including the used payment option. Transactional and, where the Customer has consented, marketing emails are sent via Klaviyo.

3 SHIPPING

3.1 Mini Court BV ships with DPD, using the Sendcloud shipping platform. The Customer can refer to the Shipping page on the Mini Court BV webshop for shipping costs and rates.

3.2 As soon as Mini Court BV dispatches the Customer's order, they will receive a tracking code that allows them to follow the delivery process of their order.

3.3 Shipping costs on the Mini Court BV webshop do not include international customs duties and sales taxes. In case of an international return, Mini Court BV is not responsible for the payment of these customs duties and sales taxes on the Customer's return shipment.

4 DELIVERY STATUS

4.1 As soon as the Customer's package arrives at the sorting centre of Mini Court BV's assigned shipping partner, the Customer will receive a tracking code that allows them to follow the delivery process of their order.

5 PRODUCT QUALITY & DEFECTIVE PRODUCTS

5.1 The Customer acknowledges that the actual appearance of products may differ slightly from the photographs presented on the Mini Court BV webshop, particularly with regard to colour. The Customer acknowledges that Mini Court BV cannot be held liable on this basis.

5.2 In case of a defective product, the Customer should contact our customer service through info@mini-court.com for further investigation.

5.3 As soon as Mini Court BV receives the return of a defective product by the Customer, an investigation will start, after which Mini Court BV decides whether to approve or reject the claim. Once approved, Mini Court BV will inform the Customer and provide them with a discount code, a refund or a new product depending on availability.

6 RETURN & REFUND POLICY

6.1 In case the Customer wishes to return their purchased goods, all product(s) must be returned unused and in their original state, with all original tags and packaging intact and a completed return form and original receipt attached. The Customer acknowledges that all the original tags and packaging include belts, authenticity cards, shoe boxes and dust bags, which must be returned in their original state together with the product.

6.2 In case returned products do not meet the requirements stated in 6.1, Mini Court BV reserves the right to refuse a refund or exchange request from the Customer. Mini Court BV does not provide a refund or exchange for shoes which are returned with marked soles, without a box, in a damaged box, or without accompanying items such as extra laces, hangtags and dustbags.

6.3 Mini Court BV must receive the Customer's request for a refund, together with the returned product(s), within 14 days after the Customer has received them.

6.4 The Customer acknowledges that they are responsible for the product(s) until arrival at Mini Court BV and is aware of Mini Court BV's strong recommendation to provide a dispatch/tracking number to track the delivery status of the return in question. The Customer acknowledges that they are responsible in case of a lost or unreceived return package.

6.5 Returns must be sent to Mini Court BV, Veemarkt 79, 1019 DA Amsterdam, The Netherlands. The Customer must add their original invoice and clearly mark the package as 'RETURN' to prevent the application of any import taxes and duties.

6.6 The Customer acknowledges that they are responsible for all shipping costs and customs duties/taxes, and that Mini Court BV does not refund any shipping costs and customs taxes/duties. In case the Customer refuses a package, the return shipping costs and customs taxes/duties become the responsibility of the Customer.

6.7 The Customer acknowledges that Mini Court BV refuses any unauthorised returns and automatically sends these back to the Customer. Unclaimed packages are treated as unauthorised returns.

6.8 In case the Customer wishes to return or exchange their online bought product(s) at the store, Mini Court BV will handle this return the same way as a return through shipment. This means the Customer should provide Mini Court BV with the undamaged product(s) accompanied by a completed return form.

7 EXCHANGE POLICY

7.1 When the Customer wishes to exchange a product, they should complete the return form and include their desired product for exchange. The Customer acknowledges that exchange requests are handled according to the same terms and conditions as returns.

7.2 The Customer acknowledges that they are responsible for all shipping costs and customs duties/taxes, and that Mini Court BV does not refund any shipping costs and customs taxes/duties. An exchange may lead to additional shipping costs and customs taxes/duties, which become the responsibility of the Customer.

7.3 Mini Court BV must receive the Customer's request for an exchange and the originally purchased product(s) within 14 days after the Customer has received them.

7.4 If the desired product for exchange is not available, Mini Court BV will provide the Customer with other product suggestions or a refund.

7.5 The Customer acknowledges that all full-priced items are eligible for a one-time exchange.

8 DISCOUNT CODES

8.1 Any discount codes provided by Mini Court BV are valid for a period of three months and can be applied either to the Customer's complete order or part of it. This three-month period starts from the moment Mini Court BV shares the discount code in question.

8.2 Any discount codes provided by Mini Court BV are not personal to the Customer and are limited to single use only. After the Customer has purchased a product through the Mini Court BV webshop with a discount code, it will expire together with any possible remaining amounts.

8.3 Any discount codes provided by Mini Court BV are not exchangeable for cash.

9 USE OF CONTENT / PRESS

9.1 All content found on the Mini Court BV webshop, including logos, photographs, and videos, belongs to Mini Court BV or the parties that work with Mini Court BV.

9.2 If the Customer wishes to use any content presented on the Mini Court BV webshop, the Customer should contact Mini Court BV through info@mini-court.com.

10 FEEDBACK & INQUIRIES

10.1 Mini Court BV is pleased to receive and answer any feedback/enquiries concerning the company, through info@mini-court.com.

11 COMPANY INFORMATION & CONTACT

11.1 The website mini-court.com and registered domain are owned by Mini Court BV. The company is registered at the chamber of commerce in the Netherlands.

• Chamber of Commerce (KvK) number: 99872404
• VAT number: NL869167820B01
• Email: info@mini-court.com
• Store address: Vijzelgracht 19, 1017 HM Amsterdam, The Netherlands
• Shipping & returns address: Veemarkt 79, 1019 DA Amsterdam, The Netherlands